Wednesday, January 13, 2010

CH 2 High Performance Work Systems

Concept and Brief Description

High Performance Work Systems: The way companies try to make their employees and technical systems better. This helps the companies to be on top of the other companies. The high performance work system consists of Knowledge Workers, Employee Empowerment, and Teamwork. First, Knowledge Worker is the employees who have focused their studies and careers in one type of specialization. Second, Employee Empowerment is giving responsibility and authority to make decisions. Last but not least, Teamwork, which a group of employees are assigned to work together for a particular product or service.

Emotional Hook

It will take forever to train an employee if he or she does not have the right qualities to help the organization. Many times that employee will learn fast. For a company to be on the top, it needs to have the best knowledge on what they do, high top quality equipment, and great people.

Key Points to Elicit in Discussion

We all go to school to get an education and get a good job. We all try to be different from other people to help the company, to find new ideas, to get promoted, etc. Companies are looking for that person who has the right skills, who can add value to the company.

Facilitative Questions

In what situations will you choose to hire someone who does not have the right skills to someone who does?

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