Concept and Brief Description
Monitoring Job Satisfaction is a way to monitor the satisfaction levels of the employees and make any necessary changes. To find out the level of satisfaction, the company performs surveys. As the book mentions, conducting surveys to employees gives them a chance to let the company know how they are doing and how they can improve. One type of survey is the Job Descriptive Index (JDI), which measures different areas such as pay, the work itself, supervision, co-workers, and promotions. Another type of survey for a general satisfaction is the Job Satisfaction from the Faces Scale.
Another type to monitor job satisfaction is taken by the employees who are leaving the organization. This is called “exit interview” where the supervisor’s employee and or a human recourse specialist sit down with the employee and have an interview about the reasons for leaving. The interview questions should be open ended and leave room for the employee to mentions the reasons.
Emotional Hook
According to the Conference Board page, they survey 5,000 US households and about job satisfaction and the results were that 45 percent were satisfied with their job.
Key Points to Elicit Discussion
Being able to give the employee opportunities to let know the company if they are satisfied or unsatisfied with their job can help with the company to see if they need to make necessary adjustments. If the company gets too many people leaving the company they can gather information by talking to their employees and see what changes need to be made, and may be make some of the employees return to work for them again.
Facilitative Questions
Have you ever had a job satisfaction survey?
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Soraya: As the coiner of the term Facilitative Questions (I coined the term in the 80s), I'd like to suggest that you are using the term incorrectly. You seem to mean 'facilitating questions.'
ReplyDeleteFacilitative Questions help the person discover their unconscious decision making criteria and figure out how to make a new decision that enhances their status quo. They are not based on gathering data. If you want more information about these questions and how to formulate them - they are very very different from conventional questions - you may want to look at my new book Dirty Little Secrets. Or contact me: sdm@austin.rr.com www.newsalesparadigm.com