CH 8 Sources of Performance

Concept and Brief Description

One of the sources of performance Information is 360-degree performance appraisal. As the book mentions, it the performance measurement that combines information from the employee’s manager, peers, subordinates, self, and customers. Evaluating a performance, helps when different types of people are giving the information on how the person can be evaluated because they all have different perspective in the employee’s performance.

Managers know the job requirements and therefore know better how the employee is doing. Although the manager cannot observe everything that the employee is doing, he can see the reports of the employee and make an evaluation. Peers are another source of performance. Peers can see what the manager cannot see, but a down side is that they can be bias. Subordinates are another source. They are the ones that report to the manager, they see how well the managers treat their employees. Self is another source. Self rating are not done alone, they usually are done to get the employee thinking about their own performance. Customers, they are the ones that the performance was given and they can evaluate how the employee did.

Emotional Hook

I believe that managers and customers are the most important source of evaluation. Managers can see the work and thus give feedback to the employee. Customers can see how you are doing and what he or she did not do or did wrong. Have you ever felt that an employee did not do such a good job to you, when you were the customers? Did it seem they did not show any type of emotion?

Key Points to Elicit in Discussion

Many times I would like to write a letter to the company telling them what things they should improve, but never do it. Or I try to make sure I see a box of suggestions so I can write something either positive or negative.

Facilitative Questions

Have you ever done a performance evaluation? What kind?